You checked your balance after a session and found the bonus smaller than expected. That usually happens because playthrough counts the bonus as credit you must clear, not as extra cash. The figure you see is money at play, and only cleared playthrough turns it into withdrawable funds.
How to Claim the Offer
The welcome offer follows a fixed path from sign-up to a bonus balance. Each step below is what a player actually does.
- Create one account in your own name. Duplicate or joint accounts break the offer before it starts.
- Open the promotions area and choose the welcome offer. Confirm it is the version for new players only.
- Complete the profile fields the operator requires. Missing details can hold a bonus claim.
- Make a qualifying deposit from a payment method the terms accept. Some methods are excluded from bonus eligibility.
- Wait for the bonus balance to appear separately from your cash. The two balances behave differently.
- Play eligible games and track how much playthrough you have cleared. Not every game adds the same amount.
- Request a withdrawal only after playthrough is finished. Early requests usually remove the bonus.
The claim process is simple, but the order matters. A deposit made before opting in often does not attach to the offer. Players who skip the promotions area and deposit straight away usually get nothing extra. Profile details must match the payment method you use. If the name on the deposit does not match the account, the claim can be refused. One account per person and per household is the norm. Playing with a bonus while a second account exists creates a problem later at withdrawal. Finishing playthrough before asking for a payout keeps the bonus intact. The steps are short, and none of them should be rushed.
What the Terms Mean
The table sets out the conditions that decide whether bonus money ever becomes cash.
| Term | What it means | What to check |
|---|---|---|
| Eligible deposit | A payment method the operator accepts for bonus claims | Whether your chosen method qualifies |
| Playthrough | Total stake needed before bonus funds convert to withdrawable money | Your remaining progress in the account |
| Game weighting | How much each game type adds toward playthrough | The contribution list for your favourite games |
| Maximum bet | A stake cap while a bonus is active | The cap shown before you spin or deal |
| Expiry | The point at which an unused bonus lapses | How long remains on the bonus clock |
Playthrough is the term players misread most. It is not a target you reach once; it is a running total of stakes that must be met before a withdrawal. Many assume the bonus is cash on arrival and are surprised when a payout request removes it. Others treat the maximum bet as advice rather than a rule. One stake above the cap can void the bonus and any winnings from it. Expiry works quietly too, because a bonus can lapse while you are not playing. Game weighting decides how fast the total moves, and it differs by game type. Reading each of these as a condition on your own balance makes the rest of the offer easier to judge.
Example Calculation
The figures below are an illustration only and do not describe this operator’s real conditions.
Start with a deposit of 10. The bonus is added on top, so assume a bonus of 10 as well. The playthrough requirement applies to the combined amount. This is a made-up model, used to show how the math works.
The formula is simple: stake total needed equals the base amount multiplied by the playthrough factor. In this example the base is the deposit plus the bonus. That gives 20 as the base. Multiplying 20 by a playthrough factor of 40 gives a stake total of 800.
Suppose you play only games that count in full. Every currency unit staked reduces the remaining total by the same amount. At small stakes the total falls slowly. At larger stakes it falls faster, as long as you stay under the maximum bet cap.
Now assume half your play goes to a game type that contributes less. That play moves the total by a fraction of the stake. The same money then clears less of the requirement. This is why two players with identical balances can sit at very different progress points.
If a bet exceeds the cap, the bonus can be voided regardless of progress. The cleared total then stops mattering. Keeping every stake inside the cap protects the work already done. A single oversized bet can undo a long session.
The lesson is to treat playthrough as a budget of stakes, not a race. Pick games whose contribution matches how you like to play. Track the remaining total before you raise your stake. When the total reaches zero, the bonus can convert and a withdrawal becomes possible.
Withdrawing After a Bonus
A withdrawal request is the moment the terms are tested. The first thing to know is that cash and bonus balances are handled differently when playthrough is unfinished.
Until playthrough is complete, a payout request usually cancels the bonus and the winnings built on it. That is the trap most players hit. The safe order is to finish the stake total first. spinpalace.gr.com shows the same pattern: the bonus is credit until the condition is met.
Identity checks also run at this stage. The name, address and payment method should match the account details exactly. A mismatch can delay or block the payout. Correct details before you play avoid the problem entirely.
Any stake above the maximum bet cap is examined here too. Even if playthrough is complete, an oversized bet can void the bonus retroactively. Keep every stake inside the limit from the first spin. The record of your play is what the operator reviews.
Bonus winnings are usually paid as a withdrawal of cleared funds, not as a fresh bonus. The cash balance and the bonus balance merge only after the condition is satisfied. Requests made before that point are treated as a forfeit. Knowing the order prevents losing what you built.
Some players split their play between sessions and lose track of the total. Note where you stand before each new session. A short check of the remaining total is enough. Withdrawal then becomes a routine step rather than a surprise.
Which Games Count
Not every game adds the same amount toward playthrough. The contribution rate decides how quickly your stake total moves.
Slots usually count in full or close to it. They are the fastest route through a playthrough requirement. Games with low house edge often count less or not at all. The contribution list is the place where this is set out.
Table games and live dealer tables typically contribute a reduced share. Some are excluded from playthrough entirely. A long session at an excluded table can leave your total unchanged. Check the list before you settle into a favourite game.
Games you play with bonus funds still follow the same weighting. The type of game matters more than the size of the stake. Two players staking the same amount can clear very different totals. The game choice is the variable you control.
Progressive games and certain special modes may be excluded for bonus play. Playing them with an active bonus can mean your stakes do not count. It can also breach the terms in some cases. Confirm the game is eligible before you place a bet.
Plan a route through the requirement using games that count in full. Mix in others only if the contribution still helps you. The aim is steady progress, not variety for its own sake. A clear plan shortens the path to a withdrawal.
Where Players Lose the Bonus
Most lost bonuses come from a small set of avoidable actions. Each mistake below has a direct fix.
- Betting above the maximum bet cap voids the bonus. Keep every stake inside the cap, even when you are close to finishing.
- Requesting a withdrawal before playthrough is complete cancels the bonus. Finish the stake total first, then request the payout.
- Playing excluded games wastes stakes that do not count. Check the contribution list and stay with games that add in full.
- Depositing from an ineligible payment method breaks the claim. Use a method the terms accept for bonus offers.
- Letting the bonus expire while idle ends it early. Track the remaining time and play within it.
- Opening a second account breaches the one-account rule. Keep a single account in your own name.
- Leaving profile details inconsistent with the payment method delays payout. Match the details before you deposit.
None of these mistakes is unusual, and each one is easy to prevent. The maximum bet cap catches players who raise stakes near the end of a session. Withdrawal requests made too early are the most common single cause of a lost bonus. Excluded games quietly absorb stakes without moving the total. Payment method rules matter at the claim stage, not at the payout stage. Expiry is the slowest trap, because the bonus sits unused while time passes. A single account and matching details keep the payout path clear.